Jason,

I just wanted to take a minute to thank you for all of the help that you have been to us with our insurance needs. Not only did you save us a tone of money, you also provided us with Emergency Kits and other items that we would need in the event of an emergency. You far exceeded our expectations in an Insurance Agent and the service that you provided does not even compare to our last experience with an operator in one of those large insurance agencies. You definitely went above and beyond by fixing false information on our driving record, saving us over $300 a year along the way!!!

Thanks for being a great agent and Ladera neighbor,
Howard & Kerry S.

Jason,

My son’s backpack was found this morning in a bush in front of the grey condos on Daisy Street; right across from the Avendale Clubhouse. His school binder and work were there, and his laptop computer was gone!

Thank you Jason Glass of Avendale Insurance for your immediate personal and professional involvement in notifying LRES and LARCS to broadcast this information and posting the reward flyers!

Jason is my insurance agent and I am amazed at all he’s done since I notified him of my situation! He is truly amazing!

Your Ladera Neighbor,
Belinda C.

 
Dearest Jason,

What a terrible mess I made in the laundry service last week. Of course, I called Dan for help first, then immediately called you. You were there before Dan!!! THANK YOU SO MUCH FOR ALL YOUR HELP, SUPPORT AND COMPASSION!!! If it was not for you and all the equipment you brought, it would have been a costly nightmare!

Because of the support you gave us, we were fully back up and running, including flooring, base boards and new machines within 48 hours, and it was the day before Thanksgiving!

Jason, we just wanted you to know how we so appreciate all your help, also to let you know what a wonderful, trusted friend you have become to us! THANK YOU!!!

Your clients, and your friends, who will never forget you,
Dan S., Johnathon R., and Megan S.

Dear Jason,

Than you for taking the time to review our insurance needs. You have gone over and above in your professionalism and service level. In the last 19 years that I have been a a homeowner I have never had an insurance agent come to my house to determine our needs. You not only came to our home to video tape all of our belongings, you provided a safety and evacuation plan for our family in case of catastrophic conditions. Not to mention the escape ladder, fire extinguishers and survival kit. We feel as if we are truly in your care and appreciate your efforts… in fact we were singing your praises at dinner tonight with some friends and clients from Talega.

Warmest Regards,
Susan and Robert B.

I want to thank you for the professional way in which you tackled our myriad of insurance requirements and provided us with a complete package that met all of our needs.

As residents of Front Street in Ladera Ranch, a neighborhood in which homes are also zoned for light traffic businesses, we require both homeowner’s and business insurance.

By putting us together with the right insurance company, you were able to provide all our insurance policies into one cost-effective package. Only an Independent Agent can offer that level of flexibility. But you went beyond that and provided Persona, hands-on service that is unparalleled in this business. You can be sure we’ll be coming back so you can handle all our insurance needs (like that boat we have our eye on). Many thanks.

Sincerely,
Jim S.

Jason almost cut my insurance costs in half and added coverage that left us previously exposed to some big risks.

Kelly S., Owner
Ladera Flower Shoppe

We are SO pleased with the changes and feel so much better the changes in coverage you’ve made for us. I had no idea how under-insured we were and you saved us hundreds along the way. As Ladera residents, we feel better now that our broker is local.

Regards,
Cheryl and Tulio A.
ATLAS Pool & Spa Maintenance, Inc.

July 18th 2008

In a time of need, you can count on Jason T. Glass.

When our furnace broke down and sprung a leak, Jason was ever ready and full of action! Within an hour he was at our home with 3 high powered fans and a de-humidifier! He dis- connected the furnace, thereby stopping additional water damage and immediately started removing water logged baseboards. He also scheduled repair and restoration services within 24 hours! Because Jason is so fast acting we avoided a water damage claim all for less then that of our deductible! Having your own independent broker has proven to be more useful than any old insurance company. We wish we had chosen this option a long time ago!

Jason T. Glass & Avendale Insurance, services is more than just their slogan, “We protect you with more than just a piece of paper,” they take action when you need them the most!

Bob& Sirima O’Brien

Jason T. Glass of Avendale Insurance was doing his usual hectic balancing act with home and work duties.

One particular day while driving his daughter to get her braces removed, his phone began to ring and a teary voice on the other end was asking for help.  It was one of his customers; Mrs. Spellman who was calling to say that her second floor washing machine had overflowed and water was everywhere. He called the orthodontist cancelled the appointment and immediately rushed to her house. Mr. Glass began hand drying, removing baseboards and then setting up the restoration equipment; Because Jason has his equipment at his Front Street Business District home he was able to get there before major damage occurred. Within forty-eight hours everything was dry, baseboards were replaced and painted, and their Thanksgiving was saved. 

Their total out of pocket expense was a hundred dollars for the baseboard replacement, which Jason contracted for the Spellman’s.  In a normal situation, for a minor flood there would have been a thousand dollar deductible and a water damage claim reported in a nation wide database that would stay with their home, and increase their premiums for years, and face a potential policy cancellation.  If they chose not to go through the insurance company it would have cost over $1500 just in equipment rental through a restoration company.

To see if this was a one time thing, I checked with some of his other clients, and found that he has gone over and above in many ways for several of his clients.  He really does live by his company’s slogan “ We protect you with more than just a piece of paper.”  Jason can be reached at Avendale Insurance Services Inc.  949-481-8881 located at the Front Street Business District, in the heart of Ladera Ranch.

Dear Jason Glass,
 
    A note of "Thank you" to a truly Super Insurance Man! Jason you have consistently gone beyond the typical Insurance Agents duties time and time again not only with my personal insurance needs but with others. I know this because I have heard comments from others when I tell them my experience with Avendale Insurance. They are always good because of how dedicated you are.

Comments like: "Jason came to my house armed with a huge fan and stayed until the floors dried from my mini house flood!"  and "He has such great energy and love for his work. It makes me feel really taken care of."  You and your team have worked diligently to save me money on my auto insurance. You did not just call one or two companies, you searched and search for not only a more economical one but also one that would go to bat for me if needed. Thank you again Jason for always going the extra mile! 
 
Sincerely
Joi L.

Dear Jason, Shari, and staff,

I wanted to drop you a note of "Thanks". You have gone beyond the typical Insurance Agents duties by paying my down payment/starter fee of $321.05 from your business account. I truly thank you for doing that for me since I was unable to at the time. I promise to pay that back to you as soon as I possibly can.

A note of "Thank you" to a truly Super Insurance Agency! You guys have consistently gone beyond the typical Insurance Agents duties time and time again not only with my personal insurance needs but with others. I know this because I have heard comments from others when I tell them my experience with Avendale Insurance. They are always good because of how dedicated you all are.

Comments like: "Your staff came to my house armed with a huge fan and stayed until the floors dried from my mini house flood!"  and "They have such great energy and love for their work. It makes me feel really taken care of."  You and your team have worked diligently to save me money on my auto insurance. You did not just call one or two companies, you searched and search for not only a more economical one but also one that would go to bat for me if needed. Thank you again for always going the extra mile! 
 
Sincerely
Joi L.
Communication Director for LARCS

After switching from a national carrier to Avendale Insurance, we have had nothing but a great experience working with Jason. Shortly after we started our policy, we were faced with water damage due to a faulty toilet, which led to the entire downstairs of our flooring having to be replaced. This overflow occurred during the dinner hour (after business hours), and Jason responded to my phone call within one minute, was at my house within 3 minutes, helped us cope with the water cleanup, brought dehumidifiers to help dry out the house and made sure we were ok. He called and came over daily to make sure the insurance was being handled properly and was always making us feel at ease. We would and have highly recommended Avendale Insurance to our neighbors and friends.

Dan & Brenda N.